Airline Staff Training

We have developed specialised Airline Staff Training Programs built around the use of simulation technology in a business education environment.

It is well known that the best way to learn is through experience. Training programs are often let down by the fact that only theoretical concepts are taught, as it is either too time consuming or expensive to expose participants to real world examples. That is where the use of simulation technology really excels.

What is AIRLINE Online - The Business Simulation?

AIRLINE Online is a completely web based management training simulation in which participants take on the management of an airline business operating in a realistic and competitive environment.

Realistic: The simulation draws on an extensive database of real world financial and industry specific operational data which is constantly updated, allowing real world situations to be simulated and manipulated.

Participants either have full control of their airline or work in management teams whereby each team member takes on a specific management role (marketing, finance, procurement, HR, customer service and so on). Each airline then competes against other individuals or groups competing in the same marketplace (environment). Simulations can be set up with as little as two or three individuals or teams right up to 60 or more teams. There is also the option to include computer generated competition if required.

Customisable Scenarios

One of the great strengths of AIRLINE Online, and which separates it from other business simulations, is its ability to be customised to meet your individual training requirements. The scope of each simulation can be as broad or narrow as needed and include consideration of some or all of the following key management areas:

  • Advertising and marketing
  • Customer service
  • Market research
  • Finance
  • Pricing, revenue and yield management
  • Scheduling
  • Staffing and human resources

We draw on a wealth of experience in providing full assistance during the set up of your scenario, to ensure that the maximum educational benefits are provided to your participants

Measure success

The success of an airline can be measured in many ways. AIRLINE Online recognises this and allows you to measure your success on an almost limitless range of factors. Some of the most commonly used are:

  • Profit, both overall and improvement over time
  • Market capitalisation
  • Market share
  • Load factors / passengers carried
  • Route profitability
  • Share value
  • Customer approval rating

AIRLINE Online makes an ideal training tool for virtually all business units of your organisation, from pilots, line managers, maintenance, finance, right through to reservations and customer service staff. The degree of customisation makes it a perfect fit for check in staff to executive management teams.

Contact us for a 5 minute self-guided online demonstration, or alternatively we are happy to organise an over-the-phone walk through of AIRLINE Online.

View example benefits of incorporating AIRLINE Online into your training program.


Further information:

We are able to provide training program notes and staffing resources to fully compliment the simulation and your own training requirements. For further information about our corporate training programs, costs and availability, please contact us.

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